Customer Service
Contact with the Kennewick Irrigation District is usually through the Customer Service department. When things break, assessments come due or answers are needed, the call or e-mail goes to one of the KID’s professional communicators.
Customer Service staff members are available during business hours (Monday-Friday, 8:00 AM - 4:30 PM during the winter, 8:00 AM - 5:00 PM during the summer) at 586-9111 or via e-mail at customerservice@kid.org.
Calls come in two flavors: emergency and non-emergency. Emergencies consist of situations that require immediate attention: flooding or canal/pipe breaks, for instance. Non-emergencies-such as low water pressure-are everything that can wait till the business office opens.
Though the Customer Service department closes at 5:00 PM during the watering season, an answering service is available after hours to pass emergency calls along to the field crew for response.
Known water outages are listed here, or you can call 586-6294, extension 6.
Water order forms are available here, or you can call 586-6496, extension 4.
To reach the customer service voice mail system directly, you can call 586-6294.
The latest update on the Yakima River water levels is available here.