Customer Service
Contact with the Kennewick Irrigation District is usually through the Customer Service department. When things break, assessments come due or answers are needed, the call or e-mail goes to one of the KID’s professional communicators.
Customer Service staff members are available during business hours (Monday-Friday, 8:00 AM - 5:00 PM) at 586-9111 or via e-mail at customerservice@kid.org.
Calls come in two flavors: emergency and non-emergency.
Emergencies consist of situations that require immediate attention: flooding or canal/pipe breaks. Our emergency line is 586-8000.
Non-emergencies-such as low water pressure-are everything that can wait till the business office opens.
Though the Customer Service department closes at 5:00 PM, an answering service is available after hours to pass emergency calls along to the field crew for response.
Known water outages are listed here, or you can call 586-9111.
Water order forms are available here, or you can call 586-9111, extension 4.
The latest update on the Yakima River water levels is available here.
Home Outage Report Service Request Water Orders Your Bill Rates FAQ Small_Works_Roster Professional Services