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2015 S.Ely Street
Kennewick, WA 99337

Customer Service: (509) 586-9111
Business: (509) 586-6012

Urgent Matters: (509) 586-8000
Fax: (509) 586-7663
E-mail: info@kid.org

Customer Service
Water On Hours:
8:00am - 5:00pm
Monday - Friday

Unfortunately due to our governor's announcement regarding the Coronavirus, we will have to postpone our open house. Our hope is to reschedule it for sometime in August. Be safe and if you have any questions regarding your irrigation, please don't hesitate to reach out.

These are challenging times for everyone, but we want you to know that providing outstanding customer assistance is still our priority. Should you have any questions regarding your irrigation, you can call 509.586.9111 and we'll be here to help you. As a reminder, we have waived all credit/debit card fees for payments and similar to our friends at Franklin PUD, we won't be shutting off potable water for late payments. Together we will get through this.
#KIDInTheCommunity #YouCanAlwaysReachMeOnFacebookAsWell
#StaySafe #WashYourHands

COVID-19 - Being extra cautious is the name of the game right now in regards to the Coronavirus. Although there haven't been any reports in our area, for your safety and the safety of our staff, we will be closing our office to the public beginning tomorrow, March 12th. If you need to make a payment, we offer the following:

*24-Hour drop box | Located right next to our main entrance
Pay over phone | Call 509.586.9111 (Credit/Debit card fee will be waived during this time)
Pay online | Visit payments.kid.org (Credit/Debit card fee will be waived during this time)
*If you're wanting to pay in cash, please know that we'll only be able to accept exact amounts through our drop box (envelopes will be provided)

If you have any questions or concerns or you need to schedule an appointment to meet with one of our engineers, you can call 509.586.9111 and one of our awesome customer service representatives will be able to help you.

We hope to resume normal operation as soon as possible but like you, we'll be following the situation closely through the Benton/Franklin County Health District (bfhd.wa.gov) website and the CDC (Cdc.gov)

|| Your irrigation water will not be affected by this change ||

#BetterSafeThanSorry #WashYourHands #CoverYourCough

Save the Date - Join us for an opportunity to learn more about our district, a proposed reservoir and more - March 26th |
4-7 pm right here in our office. An invitation with additional details will be posted soon.

Side note: Being relatively new to the district and learning from you, our customers, I have learned that there's a lot of questions out there. My hope is that this open house will help alleviate some of those. If you can't make it, don't worry, I'm going to post the questions we receive with answers on here 1-2 days after the event.

#KIDintheCommunity #OpenHouse

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